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Customer Relationship Management

Retain existing customers, acquire new customers with a wider range of services: these are among the key factors in sustaining growth in a competitive market. Companies are looking for CRM solutions that offer an integrated sales support and marketing to manage offers innovative products and services. These solutions, using a smart customer segmentation, also allow you to identify and respond quickly to new opportunities. S.S.I. is among the leading providers of CRM solutions, strong years of experience and results gained in various market sectors. We can support our customers throughout the life cycle of CRM: from the definition of requirements, the provision of turnkey solutions and services in the following areas:

Operative CRM

Applications to integrate and coordinate customer-facing processes, from customer support, sales and marketing.

Analytical CRM

Solutions that enable the collection, analysis and targeted use of customer data. Based on this information, companies are able to make decisions oriented to business growth.

Collaborative CRM

It includes the technological enablers to a multi-channel CRM.

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